Customer Relations Specialist I or II
Marysville, OH Marysville, OH Full-time Full-time 13 hours ago 13 hours ago 13 hours ago SEWS--Ohio Customer Service Center (Marysville) BASIC DUTIES &
Responsibilities:
Customer Relations - Act as primary SEWS contact for assigned customer purchasing departments; Honda, TS Tech, Subaru, Tier I suppliers and other customer suppliers Order Management - Manage all customer orders to ensure accurate order receipt and entry, on time delivery of daily shipments, timely execution for delivery of expedited shipping requests and supplemental orders Inventory Control - Monitor SEWS inventory levels to ensure availability to meet customer demand; communicate with customers, SEWS plants, corporate staff and other suppliers to ensure timely arrival of finished goods; request expedited shipments of finished goods as needed Product Delivery - Monitors shipping schedules to ensure complete and timely delivery of customer orders, coordinate special deliveries, communicate order status to customers; coordinate / communicate shipment requirements with SEWS Warehouse and 3rd party material handling company Model Build Out - Track and communicate model build out timing; Create and communicate weekly inventory demand reports; monitor inventory levels to ensure current part demand is met by SEWS; assist with minimizing obsolete inventory remaining after build out New Model start-up - Track and communicate NEW model start-up timing; create / communicate trial event planning; participate in new model project management meetings; monitor arrival of new part inventory to ensure successful transition to new parts delivery Customer supplied components (DSPS / JSPS) - Support SEWS production control and raw material purchasing regarding customer supplied components; communicate and negotiate deliveries to SEWS Design Change Control - Monitor design changes and new part number demand timing from customer forecast; track timing of demand changes from old to new parts; negotiate timing to eliminate or reduce obsolete inventory Other duties as assigned as necessary POSITION REQUIREMENTS:
Bachelor's Degree or combination of education and relevant experience 3-5 years of experience in an inventory control, purchasing, or customer service environment Skilled in use of desktop and mainframe applications Ability to interact effectively with all levels of SEWS and customer personnel Skilled in the areas of problem solving, task management, organization, oral and written communication Bilingual in Spanish is helpful but not required Proficient in MS Office About Sumitomo Electric Wiring Systems, Inc.
Sumitomo Electric Wiring Systems, Inc.
(SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability.
With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics.
SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers.
Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.
To learn more about us, please visit www.
sewsus.
com.
Follow Us on LinkedIn:
https:
//www.
linkedin.
com/company/sumitomo-electric-wiring-systems About the Sumitomo Electric Group Since the founding of Sumitomo Electric Industries, Ltd.
in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables.
With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields:
Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials.
We are a Fortune global 500 company.
To learn more about Sumitomo Electric Group, please visit http:
//global-sei.
com.
Follow Us on LinkedIn:
http:
//www.
linkedin.
com/company/sumitomo-electric Interested Candidates Should Submit Cover Letter and Salary History When Applying.
An Equal Opportunity Employer M/F/D/V.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Customer Relations - Act as primary SEWS contact for assigned customer purchasing departments; Honda, TS Tech, Subaru, Tier I suppliers and other customer suppliers Order Management - Manage all customer orders to ensure accurate order receipt and entry, on time delivery of daily shipments, timely execution for delivery of expedited shipping requests and supplemental orders Inventory Control - Monitor SEWS inventory levels to ensure availability to meet customer demand; communicate with customers, SEWS plants, corporate staff and other suppliers to ensure timely arrival of finished goods; request expedited shipments of finished goods as needed Product Delivery - Monitors shipping schedules to ensure complete and timely delivery of customer orders, coordinate special deliveries, communicate order status to customers; coordinate / communicate shipment requirements with SEWS Warehouse and 3rd party material handling company Model Build Out - Track and communicate model build out timing; Create and communicate weekly inventory demand reports; monitor inventory levels to ensure current part demand is met by SEWS; assist with minimizing obsolete inventory remaining after build out New Model start-up - Track and communicate NEW model start-up timing; create / communicate trial event planning; participate in new model project management meetings; monitor arrival of new part inventory to ensure successful transition to new parts delivery Customer supplied components (DSPS / JSPS) - Support SEWS production control and raw material purchasing regarding customer supplied components; communicate and negotiate deliveries to SEWS Design Change Control - Monitor design changes and new part number demand timing from customer forecast; track timing of demand changes from old to new parts; negotiate timing to eliminate or reduce obsolete inventory Other duties as assigned as necessary POSITION REQUIREMENTS:
Bachelor's Degree or combination of education and relevant experience 3-5 years of experience in an inventory control, purchasing, or customer service environment Skilled in use of desktop and mainframe applications Ability to interact effectively with all levels of SEWS and customer personnel Skilled in the areas of problem solving, task management, organization, oral and written communication Bilingual in Spanish is helpful but not required Proficient in MS Office About Sumitomo Electric Wiring Systems, Inc.
Sumitomo Electric Wiring Systems, Inc.
(SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability.
With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics.
SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers.
Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.
To learn more about us, please visit www.
sewsus.
com.
Follow Us on LinkedIn:
https:
//www.
linkedin.
com/company/sumitomo-electric-wiring-systems About the Sumitomo Electric Group Since the founding of Sumitomo Electric Industries, Ltd.
in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables.
With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields:
Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials.
We are a Fortune global 500 company.
To learn more about Sumitomo Electric Group, please visit http:
//global-sei.
com.
Follow Us on LinkedIn:
http:
//www.
linkedin.
com/company/sumitomo-electric Interested Candidates Should Submit Cover Letter and Salary History When Applying.
An Equal Opportunity Employer M/F/D/V.
Estimated Salary: $20 to $28 per hour based on qualifications.
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