Collections Specialist
Like a healthy lawn, Scotts LawnService is growing! And it's the perfect time for energetic, team oriented candidates to check us out. If you like working independetly, with the freedom to self-manage, in a fast-paced team environment, Scotts is the perfect place for you! We offer excellent compensation-benefits plans and the excitement that's a daily part of playing on the best service team in the business.
Scotts LawnService is a division of The Scotts Company, LLC, the world's leading supplier and marketer of consumer products for do-it-yourself lawn and garden care. SLS was originally founded in 1997 to provide their products and services for customers who desire someone else to take care of their lawns for them. Fueled by acquisitions, we now have over 80 company owned service locations and over 70 franchise service locations across the United States.
We are currently seeking professional, driven individuals to fill Collections Specialist openings in our Marysville, OH Branch.
This position requires positive, compassionate and self-motivated call center representatives. Team members will work in an office environment processing outbound calls to collect outstanding high risk balances as well as dial service pre-notification calls.
Associates must possess strong communication and customer service skills and be able to work independently.
Job Requirements
Respond to customer concerns and questions by phone
Accurately update call results in dialing system
Document customer conversations in company databases
Act as the liaison between customers and SLS personnel to
resolve disputes and service issues
Provide general administrative support
Fosters and maintains customer relationships
Flexible and willing to provide process feedback
Complete other assignments as assigned by your supervisor/ manager
Ensure compliance with Scotts financial, regulatory, environmental, and ethical policies and guidelines
Qualifications:
Must have a High School Diploma (or GED)
Must Have reliable transportation to and from work
Must be able to work a flexible schedule (evenings and weekends included)
Call Center Experience a HUGE Plus +++
Keywords: Call Center, Data Entry, Collections, Inbound, Customer Service, Sales, RecruitmentEstimated Salary: $20 to $28 per hour based on qualifications.
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